Simplixity Chat features

Simplixity Chat brings together your messaging channels, an assistant that answers with your business information, your contacts, your appointments and your conversation analytics.

One inbox for all your channels

All your channels arrive in the same inbox, with the history of every conversation.

  • WhatsApp through Meta's official connection, with guided steps
  • Keep using the WhatsApp Business app on your phone with the same number
  • Instagram and Messenger with a welcome message
  • A chat for your website with your colors and your opening message
  • Full history for every conversation

An assistant that answers with your business information

It answers the usual questions with what you teach it.

  • Learns from PDF and Word documents, text and links
  • Reads your website to learn about your services
  • Friendly, formal or upbeat tone, in Spanish, English or Portuguese
  • Answers with the information you give it, prices included
  • Business hours and an out-of-hours message
  • Shows you the questions it could not answer so you can complete them

A person steps in when needed

When a person is needed, the conversation goes to your team.

  • Automatic assignment to whoever is online with the lightest load
  • Transfer a conversation with a reason and its history
  • Owner, manager and agent roles
  • Separate locations for branches or brands, each with its own number

Appointments booked from the chat

The customer picks an open time and the appointment lands on your calendar.

  • Cal.com integration
  • Business hours that you set
  • Asks for name and email before confirming
  • Appointment list with filters

Your contacts, saved and organized

Everyone who writes to you is saved with their history and tags.

  • Color tags
  • Customer stages: new, hot, cold, paid and customer
  • Assign each contact to a team member
  • Import contacts from a spreadsheet (CSV)
  • A record of what each contact agreed to receive

Conversation analytics

See how many people wrote to you and how long you took to reply.

  • 7-, 30- and 90-day dashboard
  • Contact funnel, from new to customer
  • Delivery and reads for your messages and campaigns
  • Team performance
  • Excel download

WhatsApp templates and campaigns

Send Meta-approved messages to people who agreed to receive them.

  • Templates with image, video, document and buttons
  • Campaigns by tag, stage or assigned person
  • Scheduled sending, one time or recurring
  • See how many people it reaches before you send
  • Each person receives a campaign only once
  • Automatic opt-out when someone writes STOP

Forms inside WhatsApp

Your customers fill out a form without leaving the conversation.

  • Four ready-to-use forms
  • Build your own forms with fields, lists and dates
  • Messages with buttons, location, images, audio and documents

On your computer and your phone

Get a notification on your phone when someone writes to you.

  • Notifications in the browser, on your phone and by email
  • Mute notifications for one hour, eight hours or until tomorrow
  • Platform in Spanish, English and Portuguese

WhatsApp messaging costs

Meta charges some WhatsApp messages separately, such as templates and campaigns, directly to your Meta account. That cost isn't part of Simplixity Chat and depends on the country and the type of message. See Meta's pricing