Frequently asked questions

What it is and how it works

What is Simplixity Chat?

Simplixity Chat is a messaging platform for small businesses, built by Simplixity in Colombia. It brings WhatsApp, Instagram, Messenger and your website chat into one inbox, with an assistant that answers frequent questions while your team handles the rest.

Which channels can I connect?

You can connect WhatsApp through Meta's official connection, Instagram, Messenger and a chat for your website. They all arrive in the same inbox and you can filter by channel.

Can I keep using WhatsApp Business on my phone?

Yes. You connect the same number you use in the WhatsApp Business app and keep replying from your phone. When you connect it, Simplixity Chat brings in your contacts and recent conversations once.

How does the assistant learn about my business?

You teach it with documents, your website link or answers you write yourself. The assistant answers with that information and shows you the questions it could not answer so you can complete them.

What happens when a conversation needs a person?

The assistant hands the conversation to your team by keyword, by sensitive topic or when the customer asks. The conversation goes to whoever is online with the lightest load.

Can I connect my calendar?

Yes. You connect your Cal.com calendar and the assistant offers, in the chat, the times you have free within your business hours. The customer picks one and the appointment lands on your calendar.

Contacts, campaigns and analytics

Where are my contacts saved?

Everyone who writes to you is saved in Contacts with their history, tags and stage. You can also import contacts from a spreadsheet in CSV format.

Can I message many customers at once?

Yes, with WhatsApp campaigns. They use Meta-approved templates and reach only the people who agreed to receive them. You schedule them for a date and the platform tells you how many people they reach before sending.

What can I measure?

You see how many people wrote to you, how many conversations you answered and how long it took, plus delivery and read rates for your campaigns and team performance. You can download the reports to Excel.

Pricing

How much does Simplixity Chat cost?

We haven't published prices yet. If you'd like to know more, write to us at hello@simplixity.co.

Do WhatsApp messages cost extra?

Some do. Meta charges WhatsApp templates and campaigns directly to your Meta account, depending on the country and the type of message. That cost isn't part of Simplixity Chat.

Can I cancel anytime?

We don't sell plans yet, so there's nothing to cancel.

Data and privacy

Does my WhatsApp number stay mine?

Yes. Simplixity Chat connects to your WhatsApp Business account through Meta's official connection. The account and the number remain yours.

Do you sell my data or my customers' data?

No. Simplixity does not sell or share your data or your customers' data with third parties for advertising. Details are in the privacy policy.

How is data protected?

Data is encrypted in transit and at rest. Simplixity Holding SAS is the data controller and applies Colombia's Law 1581 of 2012 and Meta's platform policies.

How do I delete my data?

You can delete your account from the platform, or request deletion at www.simplixity.chat/data-deletion or by writing to hello@simplixity.co.

How do I get help?

Inside the platform you have the Help button. You can also write to hello@simplixity.co and we reply during business hours in Colombia.